SMS Terms & Messaging Policy

Value Transports LLC (“Value Transports,” “we,” “us”) uses text messaging (SMS/MMS) to coordinate freight. These terms explain what you consent to when you opt in, and they apply alongside our Terms & Conditions and Privacy Policy.

Consent to receive text messages is never required to buy anything from us or to use our services. You can decline messaging and still get quotes, book freight, and reach support by phone or email.

Recurring messaging requires consent to the applicable program. You can opt in in any of these ways:

• By texting our main number. When you text our main number, (914) 432-4252, you opt in to receive replies and general shipment, account, and service updates from VALUE TRANSPORTS LLC at the number you texted from. We confirm this with a single text that explains how to opt out, and you can opt out at any time by replying STOP. Texting us does not opt you in to marketing messages, which require separate, explicit consent. If you previously replied STOP, texting us again does not opt you back in; reply START instead.
• On our contact form. At valuetransports.com you may enter a mobile number and check an unchecked-by-default SMS consent box. The full consent language is shown next to the box and is reproduced in section 3 below.
• In your account settings. Customers, vendors, and carriers with a portal login can turn SMS notifications on from their notification preferences.

Buying, importing, or entering a contact record does not establish SMS consent. Recurring messages require a recorded opt-in to the applicable program.

This is the wording shown at the point of opt-in on our public contact form, and the confirmation we text when you opt in by texting our main number.

Marketing messages:

By checking this box, I agree to receive recurring marketing text messages from VALUE TRANSPORTS LLC at the mobile number provided. Consent is not a condition of purchase or use of services. Reply STOP to opt out or HELP for help. Message frequency varies. Message and data rates may apply. See Value Transports LLC’s Privacy Policy

Order updates & customer support messages:

By checking this box, I agree to receive text messages from VALUE TRANSPORTS LLC at the mobile number provided about order status, shipment updates, appointments, and customer support. Consent is not a condition of purchase or use of services. Reply STOP to opt out or HELP for help. Message frequency varies. Message and data rates may apply. See Value Transports LLC’s Privacy Policy

Confirmation when you text our main number:

VALUE TRANSPORTS LLC: Thanks for texting us. You're opted in to replies and shipment, account & service updates. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

Marketing messages require separate consent from shipment and support messages. A STOP request may suppress all messages from the same sender, including shipment updates. Email preferences are handled separately.

• Texting our main number opts you in to replies and general shipment, account, and service updates. Other recurring messaging requires consent to the applicable program, such as an unchecked-by-default consent box or an available account setting. Texting us never opts you in to marketing messages.
• Consent to receive text messages is never a condition of purchase or of using our services.
• Message frequency varies by program, shipment activity, account activity, and open requests. Marketing frequency depends on the campaigns you have consented to receive.
• Message and data rates may apply, per your mobile carrier plan.
• Reply STOP at any time to opt out. Reply HELP for help.
• We do not sell your personal information, and we do not share mobile numbers or SMS opt-in data with third parties or affiliates for their own marketing purposes.

Message and data rates may apply. Charges depend on your mobile plan and carrier and are your responsibility. Network delays or failures may prevent delivery. Contact us by phone for urgent shipment instructions, and use a separate emergency service for emergencies.

You can opt out at any time. For messages from a reply-capable number, these keywords manage messaging preferences and support:

We also honor common variants such as STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, and REVOKE, and INFO works like HELP. After you opt out we send a single confirmation message and then stop. You can also ask us to remove your number by emailing support@valuetransports.com.

We do not sell your personal information, and we do not share mobile numbers or SMS opt-in data with third parties or affiliates for their own marketing purposes.

We use your number to provide the messaging programs you consented to and to respond to your requests. Our messaging provider, Twilio, processes relevant information for delivery, support, security, and service administration under the applicable service agreements. See our Privacy Policy for more information.

We retain consent and opt-out records to honor your preferences and meet recordkeeping obligations.

Reply HELP to any message, or reach us directly:

• Phone: (914) 432-4252
• Email: support@valuetransports.com
• Value Transports LLC, PO Box 317, Bronx, NY 10475

Availability depends on your carrier, device, and network. Carriers are not liable for delayed or undelivered messages, subject to applicable law.