SMS Terms & Messaging Policy
How text messaging from Value Transports works — what you are agreeing to, how often we message, and how to stop at any time.
1Overview
Value Transports LLC (“Value Transports,” “we,” “us”) uses text messaging (SMS/MMS) to coordinate freight. These terms explain what you consent to when you opt in, and they apply alongside our Terms & Conditions and Privacy Policy.
Consent to receive text messages is never required to buy anything from us or to use our services. You can decline messaging and still get quotes, book freight, and reach support by phone or email.
2How You Opt In
We only message a number after an explicit opt-in. There are exactly three ways that happens:
- On our contact form. At valuetransports.com you may enter a mobile number and check an unchecked-by-default SMS consent box. The full consent language is shown next to the box and is reproduced in section 3 below.
- In your account settings. Customers, vendors, and carriers with a portal login can turn SMS notifications on from their notification preferences.
- By texting us first. If you send us a message, we may reply to that conversation.
We do not buy, rent, or import phone number lists, and we never opt a number in on someone else’s behalf.
3Exact Consent Language
This is the wording shown at the point of opt-in on our public contact form.
Marketing messages:
By checking this box I consent to receive an SMS text message to my cell number provided above for marketing messages from VALUE TRANSPORTS LLC. I understand that I can opt-out of receiving text messages at any time by responding with STOP. I can reply with HELP to get help. Message frequency may vary. I understand that message and data rates may apply. See Value Transports LLC’s Privacy Policy
Order updates & customer support messages:
By checking this box I consent to receive an SMS text message to my cell number provided above for order status and updates, appointments, and customer support messages from VALUE TRANSPORTS LLC. I understand that I can opt-out of receiving text messages at any time by responding with STOP. I can reply with HELP to get help. Message frequency may vary. I understand that message and data rates may apply. See Value Transports LLC’s Privacy Policy
4Our Messaging Programs
| Program | What we send | Frequency |
|---|---|---|
| Shipment & account updates (transactional) | Pickup and delivery status, appointment and scheduling coordination, document requests (BOL, POD, insurance), invoice reminders, and replies from our support team. | Varies by shipment — typically a few messages per active shipment or open request. |
| Account security | One-time verification codes when you sign in or verify your identity. | Only when you request a code. |
| Marketing & service updates (optional) | Occasional capacity, lane, rate, and service announcements. Requires a separate, explicitly checked consent box. | No more than a few messages per month. |
Marketing messages require a separate consent box from shipment and support messages. Opting out of one does not opt you out of the other.
5Message Frequency & Rates
- Opt-in is always explicit: you check an unchecked SMS consent box on our contact form, or you enable SMS in your account settings. We never add a number to a messaging program without that action.
- Consent to receive text messages is never a condition of purchase or of using our services.
- Message frequency varies. Transactional messages are sent as your shipment or request progresses — typically a few per shipment. Marketing messages are limited to no more than a few per month.
- Message and data rates may apply, per your mobile carrier plan.
- Reply STOP at any time to opt out. Reply HELP for help.
- We do not sell your personal information, and we do not share mobile numbers or SMS opt-in data with third parties or affiliates for their own marketing purposes.
Message and data rates may apply. Charges depend on your mobile plan and carrier; Value Transports does not control and does not reimburse them. Delivery is not guaranteed — carrier networks can delay or drop messages, so we never rely on SMS alone for time-critical instructions.
6Opting Out — STOP, START, HELP
Every message we send supports these keywords, and they are handled automatically:
| Reply | What happens |
|---|---|
| STOP | Opts you out of that messaging program. We send one confirmation and then stop. |
| START | Opts you back in after a previous STOP. |
| HELP | Replies with our support contact: (914) 432-4252 or [email protected]. |
We also honour common variants such as UNSUBSCRIBE, CANCEL, END, and QUIT. After you opt out we send a single confirmation message and then stop. You can also ask us to remove your number by emailing [email protected].
7Your Mobile Number & Privacy
We do not sell your personal information, and we do not share mobile numbers or SMS opt-in data with third parties or affiliates for their own marketing purposes.
Your number is used only to deliver the messaging programs you opted into. We share it with our messaging provider (Twilio) purely to transmit those messages on our behalf, under contract and only for that purpose. Full detail is in our Privacy Policy.
We keep a record of when and how you consented, and of any opt-out, so we can honour your choice and demonstrate compliance.
8Support & Contact
Reply HELP to any message, or reach us directly:
- Phone: (914) 432-4252
- Email: [email protected]
- Value Transports LLC, PO Box 317, Bronx, NY 10475
Supported carriers include AT&T, Verizon Wireless, T-Mobile, and most regional carriers. Carriers are not liable for delayed or undelivered messages.
