Terms & Conditions

These Terms & Conditions (the “Terms”) govern your access to and use of the Value Transports website at www.valuetransports.com, our freight brokerage services, and any related online tools (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services. If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, and “you” refers to that entity.

Separately signed agreements — including broker-carrier agreements, shipper-broker agreements, master service agreements, and rate confirmations — control over these Terms with respect to the subject matter they cover.

Value Transports LLC is a freight brokerage based in Brooklyn, New York, registered with the Federal Motor Carrier Safety Administration (USDOT 4381339), maintaining a $75,000 BMC-84 surety bond as required for licensed property brokers. We arrange the transportation of freight for shippers using authorized motor carriers and do not provide motor carrier services ourselves.

The Services are intended for business use by adults (18+) who can lawfully enter into binding contracts. The Services are not designed for personal, family, or household freight shipments. You may not use the Services if you are barred from using them under applicable law.

Quotes published or returned through the Services are estimates based on the information you provide and on then-available carrier capacity. They are not firm contracts until accepted in writing (or through our quote-acceptance workflow) and confirmed via a rate confirmation or equivalent shipment document.

Final pricing for any shipment may be adjusted to reflect actual weight, dimensions, freight class, accessorials, detention, layovers, lumper charges, reweighs, reclassifications, redelivery, storage, or other charges incurred during transit. You agree to pay these adjustments according to the signed rate confirmation and the broker-customer agreement governing the engagement.

Value Transports contracts independently with motor carriers, each of which is responsible for its own equipment, drivers, safety, insurance, hours of service, and operating authority. We perform reasonable carrier-vetting (FMCSA authority, safety, insurance certificate verification), but we do not control how a carrier operates and are not liable for a carrier's acts or omissions except as provided in the broker-customer agreement or as required by applicable law.

Carrier and partner participation is by invitation. We extend access only after vetting and require accurate company information, valid operating authority, current insurance, and a signed broker-carrier agreement. Once onboarded, partners must keep credentials confidential, immediately revoke access for departing users, and notify us of any compromise. We may suspend or terminate partner access for fraud, double brokering, identity spoofing, fraudulent banking changes, repeated compliance failures, or any breach of these Terms or the broker-carrier agreement.

Invoices issued by Value Transports are payable according to the terms shown on the invoice and any governing master agreement. Payments may be processed through Stripe and may use card, ACH, or other supported payment methods. You authorize Value Transports and its payment processor to charge the payment method you authorize for the amounts due, plus any related processing fees disclosed to you.

Carrier payments are made on the terms agreed in the signed broker-carrier agreement or rate confirmation, subject to receipt of properly completed paperwork (signed BOL, POD, lumper backup, accessorial backup) and resolution of any open claims or disputes.

See our Privacy Policy, Section 7, for our Stripe Financial Connections disclosures regarding the data we collect when you link a bank account for payments.

Freight loss and damage claims should be filed in writing as soon as the loss or damage is discovered, no later than the deadline specified in the controlling agreement or, in the absence of one, the deadline allowed under applicable transportation law (typically nine months from delivery for cargo claims under the Carmack Amendment as applied through the carrier). Provide commercial documentation, photographs, and any other supporting evidence with the claim.

Cargo coverage is provided by the assigned motor carrier, not by Value Transports. Shippers are responsible for declaring high-value freight, ensuring proper packaging, and obtaining first-party cargo insurance where the carrier's coverage is insufficient.

You agree not to:

• Tender freight that is illegal, fraudulent, mis-declared, hazardous beyond what was disclosed, or otherwise unlawful to ship.
• Misrepresent shipment weights, dimensions, commodity, value, or accessorial requirements to obtain a lower rate.
• Engage in double brokering, re-brokering without permission, identity spoofing, or fraudulent banking-instruction changes.
• Scrape, harvest, copy, or reverse-engineer the Services, or interfere with their normal operation.
• Use the Services to send spam, malware, or unauthorized commercial communications.
• Attempt to gain unauthorized access to any account, system, or data on the Services.

The Services, including the Value Transports name, logos, designs, code, documents, templates, and content, are owned by Value Transports LLC or its licensors and are protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Services for their intended purpose during the term of your relationship with us. You retain ownership of the data and documents you submit; you grant us a license to use that material to operate the Services and to provide freight brokerage services to you.

The Services integrate with third-party providers (Stripe for payments, Google Maps for addresses, FMCSA data sources for compliance, Resend for email, AWS for storage, Sentry for monitoring, and identity providers for sign-in). Your use of any integrated service is also subject to that provider's terms and privacy practices.

The Services and any information returned through them are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied, including without limitation the implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. Rate estimates, transit-time estimates, density calculations, freight-class hints, and other tooling output are intended as informational aids only and do not constitute binding pricing, classification, or compliance advice.

To the maximum extent permitted by law, Value Transports' total aggregate liability arising out of or relating to your use of the Services is limited to the brokerage fees actually paid by you to Value Transports for the specific shipment giving rise to the claim, or, where no specific shipment is implicated, the brokerage fees paid in the twelve (12) months preceding the event giving rise to the claim. In no event is Value Transports liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost business, or loss of data, even if advised of the possibility of such damages.

Cargo liability for any specific shipment is governed by the assigned motor carrier's authority and tariff and by the applicable transportation laws and signed agreements, not by these Terms.

You agree to defend, indemnify, and hold harmless Value Transports, its members, officers, employees, and agents from and against any third-party claim, demand, loss, liability, or expense (including reasonable attorneys' fees) arising out of (a) your breach of these Terms or a separately signed agreement, (b) your violation of applicable law, (c) freight you tendered that was misdeclared, illegal, hazardous, or otherwise non-compliant, or (d) your infringement of any third-party right.

We may suspend or terminate your access to the Services at any time for any breach of these Terms, any breach of a signed agreement, any compliance or safety concern, any fraud-related concern, or for any other lawful business reason. You may stop using the Services at any time. Sections that by their nature should survive termination (payment, intellectual property, disclaimers, limitation of liability, indemnification, governing law, and miscellaneous) will survive.

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws principles. Any dispute that is not subject to a separately signed dispute-resolution provision will be brought exclusively in the state or federal courts located in Kings County, New York, and you consent to personal jurisdiction and venue there. Nothing in this section limits any party's right to seek injunctive or equitable relief.

We may update these Terms from time to time by posting a revised version on this page and updating the “Last updated” date. Continued use of the Services after that date constitutes acceptance of the revised Terms.

Questions about these Terms? Contact us at [email protected] or write to Value Transports LLC, PO Box 317, Bronx, NY 10475.

Also see our Privacy Policy.