Terms & Conditions

These Terms & Conditions (the “Terms”) are an agreement between you and Value Transports LLC (“Value Transports,” “we,” or “us”) and govern your access to and use of the Value Transports website at www.valuetransports.com, our freight brokerage services, and any related online tools (collectively, the “Services”).

By using the Services, you agree to these Terms. If you do not agree, do not use the Services. If you act for a company or another legal entity, you represent that you have authority to bind it; in that case, “you” includes that entity.

Separately signed agreements — including broker-carrier agreements, shipper-broker agreements, master service agreements, and rate confirmations — control over these Terms with respect to the subject matter they cover.

Value Transports LLC is a freight brokerage based in Brooklyn, New York, registered with the Federal Motor Carrier Safety Administration (USDOT 4381339) with property broker authority MC-1717545, maintaining a $75,000 BMC-84 surety bond as required for licensed property brokers. We arrange the transportation of freight for shippers using authorized motor carriers and do not provide motor carrier services ourselves.

The Services are intended for business use by adults (18+) who can lawfully enter into binding contracts. The Services are not designed for personal, family, or household freight shipments. You may not use the Services if you are barred from using them under applicable law.

Quotes are estimates based on the information provided and available carrier capacity. A binding shipment commitment requires acceptance in writing or through the applicable acceptance workflow and confirmation in a rate confirmation or equivalent transportation document.

Final pricing for any shipment may be adjusted to reflect actual weight, dimensions, freight class, accessorials, detention, layovers, lumper charges, reweighs, reclassifications, redelivery, storage, or other charges incurred during transit. You agree to pay these adjustments according to the signed rate confirmation and the broker-customer agreement governing the engagement.

Value Transports contracts independently with motor carriers, each of which is responsible for its own equipment, drivers, safety, insurance, hours of service, and operating authority. We perform reasonable carrier-vetting (FMCSA authority, safety, insurance certificate verification), but we do not control how a carrier operates and are not liable for a carrier's acts or omissions except as provided in the broker-customer agreement or as required by applicable law.

Carrier and partner participation is by invitation. We extend access only after vetting and require accurate company information, valid operating authority, current insurance, and a signed broker-carrier agreement. Once onboarded, partners must keep credentials confidential, immediately revoke access for departing users, and notify us of any compromise. We may suspend or terminate partner access for fraud, double brokering, identity spoofing, fraudulent banking changes, repeated compliance failures, or any breach of these Terms or the broker-carrier agreement.

Invoices issued by Value Transports are payable according to the terms shown on the invoice and any governing master agreement. Payments may be processed through Stripe and may use card, ACH, or other supported payment methods. You authorize Value Transports and its payment processor to charge the payment method you authorize for the amounts due, plus any related processing fees disclosed to you.

Carrier payments are made on the terms agreed in the signed broker-carrier agreement or rate confirmation, subject to receipt of properly completed paperwork (signed BOL, POD, lumper backup, accessorial backup) and resolution of any open claims or disputes.

See the Stripe Financial Connections disclosures in our Privacy Policy for details about information collected when you link a bank account.

Submit freight loss or damage claims in writing promptly after discovery and within the deadline established by the governing agreement and applicable transportation law. Where the Carmack Amendment applies, contractual filing and lawsuit periods must comply with its statutory minimums. Include commercial records, photographs, and other supporting evidence. Contact the responsible carrier to confirm its claim procedures and applicable deadlines.

Carrier cargo insurance is subject to the insurer’s policy terms, limits, exclusions, and claim determination. Value Transports does not act as the cargo insurer. Declare high-value freight, package shipments appropriately, and arrange additional cargo insurance when needed.

The Services, including the Value Transports name, logos, designs, code, documents, templates, and content, are owned by Value Transports LLC or its licensors and are protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Services for their intended purpose during the term of your relationship with us. You retain ownership of the data and documents you submit; you grant us a license to use that material to operate the Services and to provide freight brokerage services to you.

We may suspend or terminate your access to the Services at any time for any breach of these Terms, any breach of a signed agreement, any compliance or safety concern, any fraud-related concern, or for any other lawful business reason. You may stop using the Services at any time. Sections that by their nature should survive termination (payment, intellectual property, disclaimers, limitation of liability, indemnification, governing law, and miscellaneous) will survive.

You are responsible for all activity that occurs under your account. Credentials are issued to a named individual and may not be shared, resold, transferred, or used by more than one person. You must choose a strong, unique password that you do not reuse on any other service, enable two-factor authentication where we offer it, keep your registered email address and phone number current, sign out of shared or public devices, and restrict physical and remote access to any device where you remain signed in.

We may rely on instructions, submissions, approvals, uploads, and messages received through an authenticated account, subject to applicable law and any required verification. Protect your credentials and promptly report suspected misuse, especially changes to banking or payment instructions. Authentication alone does not conclusively establish signer authority or consent; the Electronic Records & Signatures section also applies.

To the fullest extent permitted by law, we are not liable for any loss, damage, cost, claim, or expense arising out of or relating to unauthorized access to or use of your account, your credentials, your devices, your email, or your phone number, including where that access results from:

• a password that was guessed, reused, phished, keylogged, or disclosed — by you or by anyone you gave it to;
• malware, spyware, remote-access software, or a compromised or unpatched device, browser, or browser extension;
• compromise of your email account, your mobile carrier account, SIM-swap or number-porting fraud, or interception of a verification code or one-time passcode;
• a session left open on an unattended, shared, lost, or stolen device;
• access by a current or former employee, contractor, agent, affiliate, or other person to whom you granted access, or whose access you failed to revoke;
• your failure to enable an available security control such as two-factor authentication, or your disabling of one;
• your failure to notify us promptly after you knew or should have known of a compromise; or
• social engineering, impersonation, or fraud directed at you or at anyone acting on your behalf.

You must notify us immediately at admin@valuetransports.com if you know or suspect that your credentials or account have been compromised, or that any unauthorized activity has occurred. Until we receive that notice and have had a reasonable opportunity to act on it, you remain responsible for activity under your account. We may suspend an account, force a credential reset, revoke sessions, or require additional verification at any time, without notice, where we believe in good faith that doing so protects the account, other users, or the platform.

Security controls include HTTPS for public application connections, protection of stored service credentials, session controls, access logs, and scoped permissions. Two-factor authentication depends on the account and feature. Internal AI connections may use private-network HTTP, as described in the Privacy Policy. These controls reduce risk but do not eliminate it. We do not warrant that any security measure will prevent all unauthorized access, and no security control offered through the platform creates a guarantee, insurance obligation, or duty to reimburse losses.

Nothing in this section limits any liability that cannot be excluded or limited under applicable law.

You agree not to, and not to permit anyone using your account to:

• use the services for any unlawful, fraudulent, deceptive, or infringing purpose, or in violation of any transportation, sanctions, export, customs, hazardous-material, privacy, or consumer-protection law;
• submit false, misleading, or fraudulent information, including forged insurance certificates, operating authority, identity documents, banking details, or proof of delivery;
• impersonate any person or entity, or misrepresent your affiliation, authority, or operating status;
• share, sell, or transfer credentials, or access the services through anyone else's account;
• attempt to probe, scan, penetrate, or test the vulnerability of the platform or its infrastructure, defeat authentication or authorization, escalate privileges, or access data belonging to another account or tenant;
• scrape, crawl, harvest, index, or bulk-extract data, rates, or contacts from the services, or use automated means to access them except through an interface we expressly provide;
• reverse engineer, decompile, or disassemble the services, or copy, frame, mirror, or create derivative works from them, except where that restriction is unenforceable by law;
• introduce malware, ransomware, or any harmful code, or interfere with or overload the services, the network, or another user's use of them;
• send unsolicited, unlawful, harassing, abusive, defamatory, or deceptive messages through the platform, or use its messaging or calling features in violation of anti-spam or telemarketing law; or
• use the services to build, train, or benchmark a competing product, or resell access to them without our written consent.

We may investigate suspected violations, suspend or terminate access, remove content, preserve records, and report conduct to law enforcement or to affected third parties where we believe in good faith that doing so is necessary or legally required.

Texting our main number, (914) 432-4252, opts the number you text from in to replies and general shipment, account, and service updates from us, and we confirm this with a single text. Other recurring text messages require consent to the applicable program, such as an unchecked-by-default SMS consent box or an available account setting. Texting us does not opt you in to marketing messages. Consent to receive text messages is never a condition of purchase or of using our services.

Message frequency varies with your shipment and account activity. Message and data rates may apply according to your mobile plan. You can opt out at any time by replying STOP to a reply-capable sender, or reply HELP for support. After you opt out, texting us again does not opt you back in; reply START to resume. A STOP request may suppress multiple programs using the same sender. Opting out of text messages does not opt you out of email or in-platform notifications that are necessary to operate your account.

You represent that you own or are the authorized regular user of any mobile number you provide, and you agree to update or remove the number promptly if it is reassigned or you stop using it. Prompt notice helps prevent messages from reaching a reassigned number. Responsibility remains subject to applicable law.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors that support our services, such as our messaging provider and customer support. All other categories of sharing exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Full program details, including the programs we operate, the keywords we honor, and how we handle opt-in data, are set out in our SMS Terms.

We maintain business contact records for leads, customers, carriers, vendors, and their employees. These records can include names, job roles, email addresses, phone numbers, company and mailing addresses, website and contact-page links, inquiry messages, notes, and communication history. Our staff may enter or import business contact information, update and merge records, standardize addresses, and organize contacts by location, including state or region.

We may use Google Maps and Places to autocomplete or enrich business names, addresses, telephone numbers, websites, and location information. Our staff can also record a business website’s contact-page link. Where enabled, AI services receive relevant business contact and freight information to help prepare outreach drafts or evaluate leads; staff review prospect email drafts before sending.

Manually entered leads and employees are eligible for business and marketing email by default unless an email preference or delivery restriction prevents it. Staff may also select a business prospect whose email preference is unrecorded. This default is an internal communication preference, not evidence that the recipient personally requested marketing. By submitting our Contact Us form with its email disclosure, you agree to receive emails about your inquiry, freight services, business opportunities, and promotional offers. An existing opt-out remains in effect when a contact is added, edited, or submits another inquiry.

We may send individual, batch, scheduled, and follow-up emails. Marketing emails include an unsubscribe link. You may also ask us to stop marketing emails by replying to a monitored sender or emailing support@valuetransports.com; our staff record those requests against the email address. We honor marketing opt-outs within 10 business days, and recorded opt-outs are checked before future marketing delivery. Necessary service, shipment, billing, security, and support messages may still be sent when appropriate. Email eligibility does not authorize text messages: SMS consent and opt-out choices are handled separately.

We keep delivery and communication records, including message content, recipients, sender, dates, replies, failures, bounces, complaints, and unsubscribe preferences. Emails may contain a tracking pixel that records an open event when remote images load, and we may receive provider delivery events. Image blocking, caching, and automated scanners can make these signals inaccurate; an open event does not prove that a person read an email. We use these records to manage follow-ups, prevent duplicate sends, investigate failures, and suppress addresses after hard bounces or spam complaints.

Our authorized service providers process contact and message data as needed for hosting, email delivery, connected mailboxes, business lookups, and enabled AI assistance. We send email through Google's Gmail service; once our daily Gmail sending limit is reached, we may send it through Twilio Email instead, in which case each recipient, including anyone copied, receives an individual copy and replies go to the sending address. We retain contact records for business and recordkeeping needs and may retain minimal opt-out and suppression information to avoid contacting you again. You may request access to, correction of, or deletion of your information at support@valuetransports.com, subject to applicable law and necessary recordkeeping. We do not sell personal information or share contact details with other businesses for their independent marketing.

We use voice communications for dispatch, quotes, scheduling, support and verification. Where a recording or transcription feature is enabled, call audio and transcripts may be retained for those purposes, quality assurance, dispute resolution and required records.

Recording and transcription require any notice and consent mandated by the laws applicable to the participants. Use of this website or acceptance of these terms alone is not consent to record a particular call. A person initiating a recording must provide required notice, obtain valid consent, and stop recording or use another channel when required consent is absent or withdrawn. Do not add participants without addressing their consent.

Users must comply with applicable telemarketing, automated-call, do-not-call and call-recording requirements, including the Telephone Consumer Protection Act. A contact record, business relationship or permission to send email does not by itself authorize marketing calls or texts.

Calling depends on devices, internet access and third-party networks. This platform is not an emergency telephone service; maintain a separate way to reach emergency services (911).

Where you elect to transact electronically, review the complete document, parties, amounts, and version before taking the affirmative signing or acceptance action. You represent that you intend that action to authenticate the record and that you have authority to bind the identified party. Electronic records and signatures may have legal effect under the ESIGN Act and applicable state law; exceptions and any additional required consent, disclosures or retention requirements still apply.

Audit records may include the document version or hash, signing action, timestamps, session and identity information, and IP address. They can support evidence of a transaction, but do not conclusively establish identity, authority, or freedom from fraud. These terms do not waive a lawful challenge to a record’s accuracy, integrity or attribution. A saved email footer, scanned signature image or AI suggestion alone does not establish consent to sign a specific agreement.

Download and retain the completed record. You need an email account, a supported browser and software capable of viewing and saving PDFs. Contact us for available paper alternatives or to withdraw electronic-delivery consent prospectively; withdrawal does not invalidate earlier valid transactions. Any legally required consumer electronic-consent process applies separately.

Changing a template, company profile, source document or saved signature affects future drafts; it does not authorize alteration of an executed agreement. Corrections to an executed record require the applicable amendment or re-execution process.

The platform uses third-party services for payment processing and banking-data connectivity, mapping and address validation, telephony and text messaging, email delivery, document storage and synchronization, identity and authentication, electronic signature, carrier vetting and safety data, and shipment tracking.

Third-party services are governed by their operators' terms and privacy policies. Those terms may also apply when you use a dependent platform feature. We do not control them, do not guarantee their availability, accuracy, or security, and are not responsible for their acts, omissions, outages, pricing changes, data handling, or discontinuation. If a provider changes or withdraws a service, we may modify or discontinue the dependent feature.

Links to third-party sites are provided for convenience and are not endorsements.

Enabled features may assist with drafting, search, document OCR and extraction, contact and carrier analysis, accounting summaries, forecasts and pre-signing review. Model output can omit facts, misread documents, contain fabricated information or reflect outdated information. A confidence score or successful test is not a guarantee of accuracy, legal sufficiency or fitness for a transaction.

Verify suggestions against original records before relying on them, sending a communication, submitting a filing, granting credit, making a payment or entering an agreement. AI review does not verify signer authority, identity, insurance coverage, tax status, creditworthiness, or regulatory compliance and does not replace professional judgment. AI must not be used to fabricate evidence, consent, signatures or approvals.

You must have permission and a lawful basis to provide uploaded files and third-party information. Treat embedded document or website instructions as untrusted; do not submit passwords, authentication codes or unnecessary sensitive information. Company administrators control enabled providers and applicable quotas. Availability and model behavior may change; queued work, limits, failed requests and provider outages can delay or prevent results.

To the extent permitted by law, the service disclaimers and limitations of liability apply to AI and automated outputs. They do not exclude non-waivable obligations or liability that applicable law does not permit us to exclude. No forecast, score, extracted field or automated status is a promise of a financial, operational or legal outcome.

Company documents and approved profile fields supply information for documents generated afterward. Uploading or extracting a document does not verify it. Authorized reviewers must resolve conflicting, incomplete, or expired records, confirm material identifiers and payment details independently, and keep source records current. Profile information is subject to the governing executed agreement and applicable law.

Authorized tenant members may edit shared email signatures. Access to that editor does not confer contracting authority or permission to impersonate another person. Review the sender, recipient, selected signature, attachments and merged fields before sending. Template content and placeholders are drafting aids and require transaction-specific review.

Quotes, calculated charges, account balances, document statuses and delivery or open events can depend on incomplete or delayed inputs. Confirm binding rates, payment instructions and deadlines through the applicable agreement and verified business channels. An email open event, document upload or automated workflow status does not by itself establish acceptance, delivery of freight, payment or signature.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, AND STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR TRADE USAGE.

We do not warrant that the services will be uninterrupted, timely, secure, or error-free; that defects will be corrected; that the services or any server or infrastructure they rely on are free of harmful components; or that any result, rate, transit time, capacity, tracking position, analytic, score, or automated suggestion obtained through the services is accurate, complete, current, or reliable. Rates and transit times are estimates based on then-available information and market conditions, and are not guarantees.

Value Transports LLC is a property broker licensed by the Federal Motor Carrier Safety Administration (USDOT 4381339, broker authority MC-1717545); it arranges transportation and is not a motor carrier, freight forwarder, warehouse, customs broker, or insurer, and does not take custody of freight. Nothing in the services constitutes legal, tax, regulatory, insurance, or accounting advice.

No advice or information, whether oral or written, obtained from us or through the services, creates any warranty not expressly stated in these terms.

To the fullest extent permitted by applicable law, Value Transports LLC, its members, officers, employees, contractors, agents, affiliates, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, contracts, anticipated savings, goodwill, reputation, opportunity, or data, or for the cost of procuring substitute goods or services, arising out of or relating to your use of or inability to use the services — whether the claim sounds in contract, warranty, tort (including negligence), strict liability, statute, or otherwise, and whether or not we were advised of the possibility of such damages.

Without limiting the foregoing, and to the fullest extent permitted by law, we are not liable for:

• unauthorized access to, or use of, your account, credentials, devices, or data, as described in the Account Security & Unauthorized Access section;
• the acts, omissions, negligence, delay, insolvency, safety record, driver conduct, equipment, cargo handling, or regulatory compliance of any motor carrier, warehouse, terminal, drayage provider, lumper, or other third party that transports, stores, loads, unloads, or handles freight;
• loss, damage, shortage, contamination, spoilage, theft, or delay of freight, except to the extent expressly provided in a signed brokerage, shipper, or carrier agreement or as required by applicable law;
• delay, missed appointment, detention, layover, or rescheduling, however caused, including weather, road or port conditions, traffic, accidents, mechanical failure, driver availability, hours-of-service limits, border or inspection delays, strikes, or capacity shortages;
• errors, omissions, inaccuracies, or misclassifications in information you or a third party provided, including addresses, contacts, weights, dimensions, freight class, commodity descriptions, hazardous-material declarations, accessorial requirements, appointment windows, banking details, or insurance certificates;
• non-delivery, delayed delivery, misdirection, or interception of any email, SMS or MMS message, voice call, push notification, or in-platform message, including delivery failures caused by a mobile carrier, an email provider, a spam filter, a device, or a number that changed hands;
• outage, degradation, error, data loss, breach, or discontinuation affecting any third-party service the platform depends on, including payment processing, banking-data, mapping and address, document-storage, telephony and messaging, identity, e-signature, tracking, and email providers;
• loss or corruption of data, documents, or records, or failure of any backup, retention, export, or restoration function;
• any decision you make, or refrain from making, in reliance on rate estimates, market data, transit-time projections, tracking information, analytics, scoring, automated suggestions, or other informational output of the platform, all of which are estimates and not guarantees;
• suspension, restriction, or termination of access that we take in accordance with these terms; or
• any matter beyond our reasonable control, as described in the Force Majeure section.

To the fullest extent permitted by applicable law, the total aggregate liability of Value Transports LLC and the parties listed above, for all claims arising out of or relating to the services in the aggregate, will not exceed the greater of (a) the total amount of fees you paid to us for the specific service giving rise to the claim during the three (3) months immediately preceding the event first giving rise to the claim, or (b) one hundred U.S. dollars ($100). Claims for cargo loss or damage are governed instead by the applicable signed agreement and by governing law, including 49 U.S.C. § 14706 where it applies.

These limitations apply even if a limited remedy is found to have failed of its essential purpose. They are an essential basis of the bargain between us, and pricing reflects this allocation of risk.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or of incidental or consequential damages. Where that is the case, the exclusions and limitations above apply only to the extent permitted, and nothing here limits liability for fraud, fraudulent misrepresentation, gross negligence, willful misconduct, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited.

You agree to defend, indemnify, and hold harmless Value Transports LLC and its members, officers, employees, contractors, agents, and affiliates from and against any claim, demand, action, proceeding, loss, liability, damage, fine, penalty, judgment, settlement, cost, or expense (including reasonable attorneys' fees and costs of investigation) arising out of or relating to:

• your use of the services, or use of the services by anyone accessing them through your account, whether or not authorized by you;
• your breach of these terms, of any signed agreement with us, or of any applicable law or regulation;
• freight you tendered, including its description, classification, packaging, securement, labeling, condition, contents, and legality, and any hazardous-material, food-safety, customs, or licensing requirement applying to it;
• any inaccurate, incomplete, or misleading information you submitted, including insurance, authority, tax, banking, or compliance documentation;
• your infringement or misappropriation of any intellectual property, privacy, publicity, or proprietary right; and
• any dispute between you and a third party, including your customers, your carriers, your vendors, your employees, or your contractors.

This section does not require anyone to indemnify a party for loss to the extent that party's own gross negligence or willful misconduct caused it.

We will notify you promptly of any claim subject to this section; a delay relieves you of your obligations only to the extent it prejudices your defense. You will control the defense and settlement — except that you may not agree to any settlement that imposes an obligation or admission on us without our prior written consent, and we may participate in the defense with counsel of our own choosing at our own expense.

Neither party is liable for any failure or delay in performance (other than an obligation to pay amounts already due) caused by circumstances beyond its reasonable control, including acts of God, severe weather, flood, fire, earthquake, epidemic or pandemic, war, terrorism, civil unrest, riot, labor dispute or strike, embargo, sanction, government act, order, or emergency declaration, road or port closure, fuel or equipment shortage, carrier capacity shortage, cyberattack, ransomware, denial-of-service attack, or failure or interruption of the internet, telecommunications, electrical power, or any third-party service or infrastructure the platform depends on.

The affected party will notify the other party as soon as reasonably practicable and will use commercially reasonable efforts to resume performance. If the condition continues for more than thirty (30) consecutive days, either party may terminate the affected engagement on written notice, without liability for the terminated portion.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY DECIDE YOUR CLAIMS.

Informal resolution first. Before either party starts an arbitration or lawsuit, it must send the other a written description of the dispute and the relief sought — to us at admin@valuetransports.com, and to you at the email address on your account — and both parties must then try in good faith to resolve it for at least thirty (30) days. Any limitations period is tolled while that process runs.

Binding arbitration. If a dispute is not resolved informally, any dispute, claim, or controversy arising out of or relating to the services or these terms — including their formation, interpretation, breach, enforcement, or termination — will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, seated in Kings County, New York, and conducted in English. The Federal Arbitration Act governs the interpretation and enforcement of this section. The arbitrator may award any relief a court could award on an individual basis, and judgment on the award may be entered in any court of competent jurisdiction.

Class-action and jury waiver. Disputes will be arbitrated only on an individual basis. You and we each waive any right to bring or participate in a class, collective, consolidated, coordinated, mass, or representative action, and the arbitrator may not consolidate the claims of more than one person or preside over any form of representative proceeding. You and we each also waive any right to a trial by jury. If this class-action waiver is held unenforceable as to a particular claim or request for relief, that claim or request will be severed and heard in court, and the remaining claims will proceed in arbitration.

Exceptions. Either party may bring an individual claim in small-claims court if it qualifies, and either party may seek injunctive or other equitable relief in court to prevent actual or threatened infringement, misappropriation, or violation of intellectual property, confidential information, or data-security rights. Claims subject to a mandatory forum under transportation law, and claims that cannot lawfully be arbitrated, are also excluded.

Opt-out. You may opt out of this arbitration and class-waiver section by sending written notice to admin@valuetransports.com within thirty (30) days of the date you first accepted these terms, stating your name, your account, and your intent to opt out. Opting out does not affect any other part of these terms, and will not affect any prior agreement to arbitrate.

Time limit. To the extent permitted by law, any claim arising out of or relating to the services must be brought within one (1) year after the claim accrues, or it is permanently barred. Claims governed by a statutory limitations period that cannot be shortened by agreement — including cargo-claim periods under transportation law — are subject to that period instead.

These terms, and any dispute arising out of or relating to them or to the services, are governed by the laws of the State of New York, without regard to its conflict-of-laws rules, and by applicable United States federal law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Subject to the Dispute Resolution, Arbitration & Class-Action Waiver section, you and we consent to the exclusive jurisdiction and venue of the state and federal courts located in Kings County, New York for any dispute not subject to arbitration, and each party waives any objection to that venue on grounds of inconvenient forum.

Where federal transportation law governs a claim — including the Carmack Amendment (49 U.S.C. § 14706) for loss of or damage to freight moving in interstate commerce — that law controls over any conflicting provision of these terms.

We may update these terms as our services, our providers, or the law change. When we do, we revise the "last updated" date above, and for material changes we provide additional notice — by email to the address on your account, by an in-platform notice, or both — before the change takes effect.

Changes are not retroactive. Continued use of the services after the effective date of a revision constitutes acceptance of the revised terms. If you do not agree, stop using the services and, if you have an account, close it. Changes to the arbitration section apply only prospectively, and you may reject a change to that section by notifying us within thirty (30) days of the change.

Entire agreement. These terms, together with any policy referenced in them and any signed agreement between us, are the entire agreement between you and us on their subject matter, and supersede any prior or contemporaneous understanding. A signed brokerage, shipper, carrier, or vendor agreement controls over these terms for the subject matter it covers.

Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be, and the remaining provisions stay in force.

No waiver. Our failure to enforce any provision is not a waiver of it, and no waiver is effective unless in writing.

Assignment. You may not assign or transfer these terms, or any right under them, without our prior written consent; any attempt to do so is void. We may assign these terms in connection with a merger, acquisition, reorganization, or sale of assets.

No third-party beneficiaries. These terms do not create any right or remedy in any person other than you and us, except that the parties indemnified above may enforce the indemnification and limitation-of-liability sections.

Independent contractors. Nothing in these terms creates a partnership, joint venture, employment, franchise, or agency relationship between you and us.

Business use. The services are offered to businesses. By using them you confirm that you are acting for a business, or as its authorized representative, and not as a consumer for personal, family, or household purposes. Consumer-protection laws that cannot be waived still apply where they govern.

Notices. We may give you notice by email to the address on your account or by posting it in the platform, and you agree that notices and other communications we send electronically satisfy any requirement that they be in writing. Legal notices to us, including dispute notices and arbitration opt-outs, must be sent by email to admin@valuetransports.com or by mail to Value Transports LLC, PO Box 317, Bronx, NY 10475. Email notice is effective when sent, and mailed notice when received.

Survival. Provisions that by their nature should survive termination do so, including account security, fees owed, intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, governing law, and this section.

Headings and interpretation. Headings are for convenience only. "Including" means "including without limitation."

Questions about these Terms can be sent to support@valuetransports.com, by phone at (914) 432-4252, or by mail to Value Transports LLC, PO Box 317, Bronx, NY 10475.

Legal notices, including dispute notices and arbitration opt-outs, go to admin@valuetransports.com or to the mailing address above, as described in the General section.

Also see our Privacy Policy and our SMS Terms.