Terms & Conditions

These Terms & Conditions (the “Terms”) govern your access to and use of the Value Transports website at www.valuetransports.com, our freight brokerage services, and any related online tools (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services. If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, and “you” refers to that entity.

Separately signed agreements — including broker-carrier agreements, shipper-broker agreements, master service agreements, and rate confirmations — control over these Terms with respect to the subject matter they cover.

Value Transports LLC is a freight brokerage based in Brooklyn, New York, registered with the Federal Motor Carrier Safety Administration (USDOT 4381339), maintaining a $75,000 BMC-84 surety bond as required for licensed property brokers. We arrange the transportation of freight for shippers using authorized motor carriers and do not provide motor carrier services ourselves.

The Services are intended for business use by adults (18+) who can lawfully enter into binding contracts. The Services are not designed for personal, family, or household freight shipments. You may not use the Services if you are barred from using them under applicable law.

Quotes published or returned through the Services are estimates based on the information you provide and on then-available carrier capacity. They are not firm contracts until accepted in writing (or through our quote-acceptance workflow) and confirmed via a rate confirmation or equivalent shipment document.

Final pricing for any shipment may be adjusted to reflect actual weight, dimensions, freight class, accessorials, detention, layovers, lumper charges, reweighs, reclassifications, redelivery, storage, or other charges incurred during transit. You agree to pay these adjustments according to the signed rate confirmation and the broker-customer agreement governing the engagement.

Value Transports contracts independently with motor carriers, each of which is responsible for its own equipment, drivers, safety, insurance, hours of service, and operating authority. We perform reasonable carrier-vetting (FMCSA authority, safety, insurance certificate verification), but we do not control how a carrier operates and are not liable for a carrier's acts or omissions except as provided in the broker-customer agreement or as required by applicable law.

Carrier and partner participation is by invitation. We extend access only after vetting and require accurate company information, valid operating authority, current insurance, and a signed broker-carrier agreement. Once onboarded, partners must keep credentials confidential, immediately revoke access for departing users, and notify us of any compromise. We may suspend or terminate partner access for fraud, double brokering, identity spoofing, fraudulent banking changes, repeated compliance failures, or any breach of these Terms or the broker-carrier agreement.

Invoices issued by Value Transports are payable according to the terms shown on the invoice and any governing master agreement. Payments may be processed through Stripe and may use card, ACH, or other supported payment methods. You authorize Value Transports and its payment processor to charge the payment method you authorize for the amounts due, plus any related processing fees disclosed to you.

Carrier payments are made on the terms agreed in the signed broker-carrier agreement or rate confirmation, subject to receipt of properly completed paperwork (signed BOL, POD, lumper backup, accessorial backup) and resolution of any open claims or disputes.

See our Privacy Policy, Section 7, for our Stripe Financial Connections disclosures regarding the data we collect when you link a bank account for payments.

Freight loss and damage claims should be filed in writing as soon as the loss or damage is discovered, no later than the deadline specified in the controlling agreement or, in the absence of one, the deadline allowed under applicable transportation law (typically nine months from delivery for cargo claims under the Carmack Amendment as applied through the carrier). Provide commercial documentation, photographs, and any other supporting evidence with the claim.

Cargo coverage is provided by the assigned motor carrier, not by Value Transports. Shippers are responsible for declaring high-value freight, ensuring proper packaging, and obtaining first-party cargo insurance where the carrier's coverage is insufficient.

The Services, including the Value Transports name, logos, designs, code, documents, templates, and content, are owned by Value Transports LLC or its licensors and are protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Services for their intended purpose during the term of your relationship with us. You retain ownership of the data and documents you submit; you grant us a license to use that material to operate the Services and to provide freight brokerage services to you.

We may suspend or terminate your access to the Services at any time for any breach of these Terms, any breach of a signed agreement, any compliance or safety concern, any fraud-related concern, or for any other lawful business reason. You may stop using the Services at any time. Sections that by their nature should survive termination (payment, intellectual property, disclaimers, limitation of liability, indemnification, governing law, and miscellaneous) will survive.

You are responsible for all activity that occurs under your account. Credentials are issued to a named individual and may not be shared, resold, transferred, or used by more than one person. You must choose a strong, unique password that you do not reuse on any other service, enable two-factor authentication where we offer it, keep your registered email address and phone number current, sign out of shared or public devices, and restrict physical and remote access to any device where you remain signed in.

Any instruction, submission, acceptance, approval, signature, payment direction, document upload, or message transmitted through your account using valid credentials is deemed authorized by you and may be relied upon by us as genuine, whether or not the person who transmitted it was in fact authorized by you. This includes changes to banking, remittance, or payment instructions.

To the fullest extent permitted by law, we are not liable for any loss, damage, cost, claim, or expense arising out of or relating to unauthorized access to or use of your account, your credentials, your devices, your email, or your phone number, including where that access results from:

• a password that was guessed, reused, phished, keylogged, or disclosed — by you or by anyone you gave it to;
• malware, spyware, remote-access software, or a compromised or unpatched device, browser, or browser extension;
• compromise of your email account, your mobile carrier account, SIM-swap or number-porting fraud, or interception of a verification code or one-time passcode;
• a session left open on an unattended, shared, lost, or stolen device;
• access by a current or former employee, contractor, agent, affiliate, or other person to whom you granted access, or whose access you failed to revoke;
• your failure to enable an available security control such as two-factor authentication, or your disabling of one;
• your failure to notify us promptly after you knew or should have known of a compromise; or
• social engineering, impersonation, or fraud directed at you or at anyone acting on your behalf.

You must notify us immediately at [email protected] if you know or suspect that your credentials or account have been compromised, or that any unauthorized activity has occurred. Until we receive that notice and have had a reasonable opportunity to act on it, you remain responsible for activity under your account. We may suspend an account, force a credential reset, revoke sessions, or require additional verification at any time, without notice, where we believe in good faith that doing so protects the account, other users, or the platform.

We make available security features including encrypted transport, encrypted storage of sensitive credentials, session controls, access logging, permission scoping, and two-factor authentication. These reduce risk; they do not eliminate it. We do not warrant that any security measure will prevent all unauthorized access, and no security control offered through the platform creates a guarantee, insurance obligation, or duty to reimburse losses.

Nothing in this section limits any liability that cannot be excluded or limited under applicable law.

You agree not to, and not to permit anyone using your account to:

• use the services for any unlawful, fraudulent, deceptive, or infringing purpose, or in violation of any transportation, sanctions, export, customs, hazardous-material, privacy, or consumer-protection law;
• submit false, misleading, or fraudulent information, including forged insurance certificates, operating authority, identity documents, banking details, or proof of delivery;
• impersonate any person or entity, or misrepresent your affiliation, authority, or operating status;
• share, sell, or transfer credentials, or access the services through anyone else's account;
• attempt to probe, scan, penetrate, or test the vulnerability of the platform or its infrastructure, defeat authentication or authorization, escalate privileges, or access data belonging to another account or tenant;
• scrape, crawl, harvest, index, or bulk-extract data, rates, or contacts from the services, or use automated means to access them except through an interface we expressly provide;
• reverse engineer, decompile, or disassemble the services, or copy, frame, mirror, or create derivative works from them, except where that restriction is unenforceable by law;
• introduce malware, ransomware, or any harmful code, or interfere with or overload the services, the network, or another user's use of them;
• send unsolicited, unlawful, harassing, abusive, defamatory, or deceptive messages through the platform, or use its messaging or calling features in violation of anti-spam or telemarketing law; or
• use the services to build, train, or benchmark a competing product, or resell access to them without our written consent.

We may investigate suspected violations, and may suspend or terminate access, remove content, preserve records, and report conduct to law enforcement or to affected third parties where we believe in good faith that doing so is necessary or legally required.

We send text messages only to numbers that have opted in — either by checking an SMS consent box on one of our forms, or by enabling text notifications in account settings. Consent to receive text messages is never a condition of purchase or of using our services.

Message frequency varies with your shipment and account activity. Message and data rates may apply according to your mobile plan. Reply STOP to any message to opt out of that program, and HELP for support. Opting out of text messages does not opt you out of email or in-platform notifications that are necessary to operate your account.

You represent that you own or are the authorized regular user of any mobile number you provide, and you agree to update or remove the number promptly if it is reassigned or you stop using it. We are not responsible for messages delivered to a number after it has been reassigned to someone else where you did not tell us.

Full program details, including the programs we operate, the keywords we honor, and how we handle opt-in data, are set out in our SMS Terms.

We place and receive voice calls through the platform for dispatch, quoting, scheduling, support, and account verification. Calls to or from us may be recorded, monitored, transcribed, and retained for quality assurance, training, dispute resolution, regulatory compliance, and recordkeeping.

Where recording requires notice or consent, we provide notice at the start of the call, and continuing the call constitutes your consent to be recorded. If you do not consent, tell us at the start of the call and we will either stop the recording or continue by another channel. Some jurisdictions require the consent of every party to a call; you are responsible for obtaining consent from anyone you add to a call, place on speakerphone, or conference in.

If you place calls through the platform, you are responsible for complying with all applicable telemarketing, robocall, call-recording, and consent laws, including the Telephone Consumer Protection Act, applicable state two-party-consent statutes, and any applicable do-not-call requirements. You may not use the platform for autodialed or prerecorded marketing calls without a documented, lawful basis.

Voice calling depends on your internet connection, device, microphone, browser, and on third-party telephony networks. The platform is not a replacement for a traditional telephone line, and calls placed through it must not be relied upon to reach emergency services (911). Ensure you have a separate means of contacting emergency services.

You consent to transact business with us electronically. Agreements, rate confirmations, bills of lading, proofs of delivery, credit applications, W-9s, insurance certificates, invoices, notices, and disclosures may be provided, signed, and stored electronically, and an electronic signature or a documented click-to-accept has the same legal effect as a handwritten signature under the federal ESIGN Act and applicable state law.

Records generated by the platform — including timestamps, IP addresses, user identity, audit logs, message and call logs, and document version history — are admissible as evidence of the transaction and of who performed it, and you agree not to contest their admissibility on the ground that they are electronic.

You may withdraw consent to transact electronically by contacting us, but doing so may make it impossible to continue providing the services. To access and retain electronic records you need a current browser, an active email account, and the ability to view and save PDF files.

The platform integrates third-party services in order to function, including payment processing and banking-data connectivity, mapping and address validation, telephony and text messaging, email delivery, document storage and synchronization, identity and authentication, electronic signature, carrier vetting and safety data, and shipment tracking.

Those services are provided by their operators under their own terms and privacy policies, and your use of a feature that depends on one is also subject to that operator's terms. We do not control them, do not guarantee their availability, accuracy, or security, and are not responsible for their acts, omissions, outages, pricing changes, data handling, or discontinuation. If a provider changes or withdraws a service, we may modify or discontinue the dependent feature.

Links to third-party sites are provided for convenience and are not endorsements.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, AND STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR TRADE USAGE.

We do not warrant that the services will be uninterrupted, timely, secure, or error-free; that defects will be corrected; that the services or any server or infrastructure they rely on are free of harmful components; or that any result, rate, transit time, capacity, tracking position, analytic, score, or automated suggestion obtained through the services is accurate, complete, current, or reliable. Rates and transit times are estimates based on then-available information and market conditions, and are not guarantees.

Value Transports LLC is a licensed property broker; it arranges transportation and is not a motor carrier, freight forwarder, warehouse, customs broker, or insurer, and does not take custody of freight. Nothing in the services constitutes legal, tax, regulatory, insurance, or accounting advice.

No advice or information, whether oral or written, obtained from us or through the services, creates any warranty not expressly stated in these terms.

To the fullest extent permitted by applicable law, Value Transports LLC, its members, officers, employees, contractors, agents, affiliates, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, contracts, anticipated savings, goodwill, reputation, opportunity, or data, or for the cost of procuring substitute goods or services, arising out of or relating to your use of or inability to use the services — whether the claim sounds in contract, warranty, tort (including negligence), strict liability, statute, or otherwise, and whether or not we were advised of the possibility of such damages.

Without limiting the foregoing, and to the fullest extent permitted by law, we are not liable for:

• unauthorized access to, or use of, your account, credentials, devices, or data, as described in the Account Security & Unauthorized Access section;
• the acts, omissions, negligence, delay, insolvency, safety record, driver conduct, equipment, cargo handling, or regulatory compliance of any motor carrier, warehouse, terminal, drayage provider, lumper, or other third party that transports, stores, loads, unloads, or handles freight;
• loss, damage, shortage, contamination, spoilage, theft, or delay of freight, except to the extent expressly provided in a signed brokerage, shipper, or carrier agreement or as required by applicable law;
• delay, missed appointment, detention, layover, or rescheduling, however caused, including weather, road or port conditions, traffic, accidents, mechanical failure, driver availability, hours-of-service limits, border or inspection delays, strikes, or capacity shortages;
• errors, omissions, inaccuracies, or misclassifications in information you or a third party provided, including addresses, contacts, weights, dimensions, freight class, commodity descriptions, hazardous-material declarations, accessorial requirements, appointment windows, banking details, or insurance certificates;
• non-delivery, delayed delivery, misdirection, or interception of any email, SMS or MMS message, voice call, push notification, or in-platform message, including delivery failures caused by a mobile carrier, an email provider, a spam filter, a device, or a number that changed hands;
• outage, degradation, error, data loss, breach, or discontinuation affecting any third-party service the platform depends on, including payment processing, banking-data, mapping and address, document-storage, telephony and messaging, identity, e-signature, tracking, and email providers;
• loss or corruption of data, documents, or records, or failure of any backup, retention, export, or restoration function;
• any decision you make, or refrain from making, in reliance on rate estimates, market data, transit-time projections, tracking information, analytics, scoring, automated suggestions, or other informational output of the platform, all of which are estimates and not guarantees;
• suspension, restriction, or termination of access that we take in accordance with these terms; or
• any matter beyond our reasonable control, as described in the Force Majeure section.

To the fullest extent permitted by applicable law, the total aggregate liability of Value Transports LLC and the parties listed above, for all claims arising out of or relating to the services in the aggregate, will not exceed the greater of (a) the total amount of fees you paid to us for the specific service giving rise to the claim during the three (3) months immediately preceding the event first giving rise to the claim, or (b) one hundred U.S. dollars ($100). Claims for cargo loss or damage are governed instead by the applicable signed agreement and by governing law, including 49 U.S.C. § 14706 where it applies.

These limitations apply even if a limited remedy is found to have failed of its essential purpose. They are an essential basis of the bargain between us, and pricing reflects this allocation of risk.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or of incidental or consequential damages. Where that is the case, the exclusions and limitations above apply only to the extent permitted, and nothing here limits liability for fraud, fraudulent misrepresentation, gross negligence, willful misconduct, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited.

You agree to defend, indemnify, and hold harmless Value Transports LLC and its members, officers, employees, contractors, agents, and affiliates from and against any claim, demand, action, proceeding, loss, liability, damage, fine, penalty, judgment, settlement, cost, or expense (including reasonable attorneys' fees and costs of investigation) arising out of or relating to:

• your use of the services, or use of the services by anyone accessing them through your account, whether or not authorized by you;
• your breach of these terms, of any signed agreement with us, or of any applicable law or regulation;
• freight you tendered, including its description, classification, packaging, securement, labeling, condition, contents, and legality, and any hazardous-material, food-safety, customs, or licensing requirement applying to it;
• any inaccurate, incomplete, or misleading information you submitted, including insurance, authority, tax, banking, or compliance documentation;
• your infringement or misappropriation of any intellectual property, privacy, publicity, or proprietary right; and
• any dispute between you and a third party, including your customers, your carriers, your vendors, your employees, or your contractors.

We will notify you of any claim subject to this section, and you will control the defense and settlement — except that you may not agree to any settlement that imposes an obligation or admission on us without our prior written consent, and we may participate in the defense with counsel of our own choosing at our own expense.

Neither party is liable for any failure or delay in performance (other than an obligation to pay amounts already due) caused by circumstances beyond its reasonable control, including acts of God, severe weather, flood, fire, earthquake, epidemic or pandemic, war, terrorism, civil unrest, riot, labor dispute or strike, embargo, sanction, government act, order, or emergency declaration, road or port closure, fuel or equipment shortage, carrier capacity shortage, cyberattack, ransomware, denial-of-service attack, or failure or interruption of the internet, telecommunications, electrical power, or any third-party service or infrastructure the platform depends on.

The affected party will notify the other party as soon as reasonably practicable and will use commercially reasonable efforts to resume performance. If the condition continues for more than thirty (30) consecutive days, either party may terminate the affected engagement on written notice, without liability for the terminated portion.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY DECIDE YOUR CLAIMS.

Informal resolution first. Before starting an arbitration or lawsuit, you agree to contact us at [email protected] with a written description of the dispute and the relief sought, and to negotiate in good faith for at least thirty (30) days. Most disputes resolve at this stage.

Binding arbitration. If a dispute is not resolved informally, any dispute, claim, or controversy arising out of or relating to the services or these terms — including their formation, interpretation, breach, enforcement, or termination — will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, seated in Kings County, New York, and conducted in English. The Federal Arbitration Act governs the interpretation and enforcement of this section. The arbitrator may award any relief a court could award on an individual basis, and judgment on the award may be entered in any court of competent jurisdiction.

Class-action and jury waiver. Disputes will be arbitrated only on an individual basis. You and we each waive any right to bring or participate in a class, collective, consolidated, coordinated, mass, or representative action, and the arbitrator may not consolidate the claims of more than one person or preside over any form of representative proceeding. You and we each also waive any right to a trial by jury. If this class-action waiver is held unenforceable as to a particular claim or request for relief, that claim or request will be severed and heard in court, and the remaining claims will proceed in arbitration.

Exceptions. Either party may bring an individual claim in small-claims court if it qualifies, and either party may seek injunctive or other equitable relief in court to prevent actual or threatened infringement, misappropriation, or violation of intellectual property, confidential information, or data-security rights. Claims subject to a mandatory forum under transportation law, and claims that cannot lawfully be arbitrated, are also excluded.

Opt-out. You may opt out of this arbitration and class-waiver section by sending written notice to [email protected] within thirty (30) days of the date you first accepted these terms, stating your name, your account, and your intent to opt out. Opting out does not affect any other part of these terms, and will not affect any prior agreement to arbitrate.

Time limit. To the extent permitted by law, any claim arising out of or relating to the services must be brought within one (1) year after the claim accrues, or it is permanently barred. Claims governed by a statutory limitations period that cannot be shortened by agreement — including cargo-claim periods under transportation law — are subject to that period instead.

These terms, and any dispute arising out of or relating to them or to the services, are governed by the laws of the State of New York, without regard to its conflict-of-laws rules, and by applicable United States federal law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Subject to the Dispute Resolution, Arbitration & Class-Action Waiver section, you and we consent to the exclusive jurisdiction and venue of the state and federal courts located in Kings County, New York for any dispute not subject to arbitration, and each party waives any objection to that venue on grounds of inconvenient forum.

Where federal transportation law governs a claim — including the Carmack Amendment (49 U.S.C. § 14706) for loss of or damage to freight moving in interstate commerce — that law controls over any conflicting provision of these terms.

We may update these terms as our services, our providers, or the law change. When we do, we revise the "last updated" date above, and for material changes we provide additional notice — by email to the address on your account, by an in-platform notice, or both — before the change takes effect.

Changes are not retroactive. Continued use of the services after the effective date of a revision constitutes acceptance of the revised terms. If you do not agree, stop using the services and, if you have an account, close it. Changes to the arbitration section apply only prospectively, and you may reject a change to that section by notifying us within thirty (30) days of the change.

Entire agreement. These terms, together with any policy referenced in them and any signed agreement between us, are the entire agreement between you and us on their subject matter, and supersede any prior or contemporaneous understanding. A signed brokerage, shipper, carrier, or vendor agreement controls over these terms for the subject matter it covers.

Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be, and the remaining provisions stay in force.

No waiver. Our failure to enforce any provision is not a waiver of it, and no waiver is effective unless in writing.

Assignment. You may not assign or transfer these terms, or any right under them, without our prior written consent; any attempt to do so is void. We may assign these terms in connection with a merger, acquisition, reorganization, or sale of assets.

No third-party beneficiaries. These terms do not create any right or remedy in any person other than you and us, except that the parties indemnified above may enforce the indemnification and limitation-of-liability sections.

Independent contractors. Nothing in these terms creates a partnership, joint venture, employment, franchise, or agency relationship between you and us.

Notices. We may give notice by email to the address on your account, or by posting in the platform. You must give notice to us in writing at the contact address below. Notice is effective when sent, for email, and when received, for mail.

Survival. Provisions that by their nature should survive termination do so, including account security, fees owed, intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, governing law, and this section.

Headings and interpretation. Headings are for convenience only. "Including" means "including without limitation."

Questions about these Terms? Contact us at [email protected] or write to Value Transports LLC, PO Box 317, Bronx, NY 10475.

Also see our Privacy Policy and our SMS Terms.