Privacy Policy

This Privacy Policy explains how Value Transports LLC (“Value Transports,” “we,” or “us”) collects, uses, stores, and shares information through our public website, freight brokerage services, and related tools for shippers, carriers, and other business contacts.

Carrier and vendor partners receive a separate, more detailed privacy notice and acceptable-use agreement when they are onboarded by invitation. Where that notice or a separately signed agreement covers the same subject as this policy, the more specific document controls.

The information we collect depends on how you interact with us:

• Contact & inquiry data: name, business name, email, phone, freight needs, SMS consent preferences, opt-out or help requests, and any message content you submit through contact forms, quote requests, SMS, or email.
• Shipment & brokerage data: origin, destination, commodity, weight, dimensions, accessorials, dates, and references you provide when requesting a quote or shipping with us.
• Carrier & partner data: MC/DOT numbers, insurance certificates, W-9, banking instructions for settlement, and other documents we collect during partner onboarding.
• Payment data: billing contact, invoice line items, and (through our payment processor) tokenized card or bank account details required to process payments. See Section 9 below for our Stripe Financial Connections disclosures.
• Technical & usage data: IP address, browser metadata, session identifiers, page views, referrer, and security events. We use this for site performance, error monitoring, and abuse prevention.
• Cookies & local storage: strictly necessary cookies for the site to function, plus optional preference cookies. We do not run third-party advertising cookies.

We obtain this information from you; from the shippers, consignees, carriers, and other participants in a shipment; from public and government sources such as FMCSA records; from service providers such as Google Maps and Places; and from the emails, calls, and messages exchanged with us.

We use the information we collect to:

• Respond to quote requests, sales inquiries, and support questions.
• Operate freight brokerage services — tendering loads, generating BOLs and rate confirmations, tracking shipments, billing customers, and paying carrier partners.
• Verify carrier authority, insurance, and compliance status using FMCSA and other industry data sources.
• Detect, investigate, and prevent fraud, double brokering, fraudulent banking changes, cargo theft, and other security risks.
• Send transactional notifications, including quote confirmations, load updates, delivery updates, document requests, invoice reminders, password resets, and customer support messages.
• Improve our website and services through aggregated, generally de-identified analytics, error monitoring, and performance tuning.
• Maintain audit logs and business records as required by transportation, tax, and recordkeeping laws.

We may share information for the purposes described below:

• Shipment participants: We share shipment details, contact information, tracking updates, bills of lading, and proofs of delivery with the customers, carriers, and other participants who need them to perform or administer the shipment.
• Service providers: Providers may process information for hosting, databases, content delivery and network security, email and SMS delivery, document storage and synchronization, error monitoring, payments, and identity services. They may use it only to provide their services to us, subject to the applicable service agreements and legal requirements.
• Compliance & risk data sources: FMCSA, DOT, insurance verification services, and fraud-detection providers used to verify or monitor carrier authority, insurance, and risk indicators.
• Legal & regulatory: when required by law, subpoena, court order, audit, or to protect the rights, property, or safety of Value Transports, our customers, our partners, or the public.
• Corporate transactions: in connection with a merger, acquisition, financing, restructuring, or asset sale, with appropriate data-protection safeguards.

We do not sell personal information or share it, including mobile numbers and SMS opt-in records, with third parties for their independent marketing.

We maintain business contact records for leads, customers, carriers, vendors, and their employees. These records can include names, job roles, email addresses, phone numbers, company and mailing addresses, website and contact-page links, inquiry messages, notes, and communication history. Our staff may enter or import business contact information, update and merge records, standardize addresses, and organize contacts by location, including state or region.

We may use Google Maps and Places to autocomplete or enrich business names, addresses, telephone numbers, websites, and location information. Our staff can also record a business website’s contact-page link. Where enabled, AI services receive relevant business contact and freight information to help prepare outreach drafts or evaluate leads; staff review prospect email drafts before sending.

Manually entered leads and employees are eligible for business and marketing email by default unless an email preference or delivery restriction prevents it. Staff may also select a business prospect whose email preference is unrecorded. This default is an internal communication preference, not evidence that the recipient personally requested marketing. By submitting our Contact Us form with its email disclosure, you agree to receive emails about your inquiry, freight services, business opportunities, and promotional offers. An existing opt-out remains in effect when a contact is added, edited, or submits another inquiry.

We may send individual, batch, scheduled, and follow-up emails. Marketing emails include an unsubscribe link. You may also ask us to stop marketing emails by replying to a monitored sender or emailing support@valuetransports.com; our staff record those requests against the email address. We honor marketing opt-outs within 10 business days, and recorded opt-outs are checked before future marketing delivery. Necessary service, shipment, billing, security, and support messages may still be sent when appropriate. Email eligibility does not authorize text messages: SMS consent and opt-out choices are handled separately.

We keep delivery and communication records, including message content, recipients, sender, dates, replies, failures, bounces, complaints, and unsubscribe preferences. Emails may contain a tracking pixel that records an open event when remote images load, and we may receive provider delivery events. Image blocking, caching, and automated scanners can make these signals inaccurate; an open event does not prove that a person read an email. We use these records to manage follow-ups, prevent duplicate sends, investigate failures, and suppress addresses after hard bounces or spam complaints.

Our authorized service providers process contact and message data as needed for hosting, email delivery, connected mailboxes, business lookups, and enabled AI assistance. We send email through Google's Gmail service; once our daily Gmail sending limit is reached, we may send it through Twilio Email instead, in which case each recipient, including anyone copied, receives an individual copy and replies go to the sending address. We retain contact records for business and recordkeeping needs and may retain minimal opt-out and suppression information to avoid contacting you again. You may request access to, correction of, or deletion of your information at support@valuetransports.com, subject to applicable law and necessary recordkeeping. We do not sell personal information or share contact details with other businesses for their independent marketing.

We retain information as needed to operate our business, support customer and partner relationships, meet transportation, tax, contractual, and recordkeeping obligations, conduct audits, and resolve claims. Retention depends on the record and any applicable legal hold. Removing a record from active use may not immediately remove archived or backup copies.

We use administrative, technical, and physical safeguards designed to protect information, including HTTPS on public application connections, protection of stored service credentials, role-based access controls, tenant scoping, audit logging and session controls. Additional controls such as two-factor authentication depend on the account and feature. Private-network AI connections may use HTTP as described below.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, and we do not warrant that unauthorized access will never occur. Much of what protects an account is under your control: use a strong, unique password, enable two-factor authentication, keep your email and phone secure and current, do not share credentials, revoke access for people who leave, and sign out on shared devices.

To the extent permitted by law, we are not responsible for loss arising from unauthorized access that results from your credentials, devices, email, or phone being compromised, or from access by someone you authorized. Tell us immediately at admin@valuetransports.com if you suspect a compromise. Where a security incident affecting your personal information triggers a notification duty, we will notify you and any regulator as required by applicable law.

We use voice communications for dispatch, quotes, scheduling, support and verification. Where a recording or transcription feature is enabled, call audio and transcripts may be retained for those purposes, quality assurance, dispute resolution and required records.

Recording and transcription require any notice and consent mandated by the laws applicable to the participants. Use of this website or acceptance of these terms alone is not consent to record a particular call. A person initiating a recording must provide required notice, obtain valid consent, and stop recording or use another channel when required consent is absent or withdrawn. Do not add participants without addressing their consent.

Users must comply with applicable telemarketing, automated-call, do-not-call and call-recording requirements, including the Telephone Consumer Protection Act. A contact record, business relationship or permission to send email does not by itself authorize marketing calls or texts.

Calling depends on devices, internet access and third-party networks. This platform is not an emergency telephone service; maintain a separate way to reach emergency services (911).

We use Stripe's Financial Connections product to let business customers and carrier partners securely link their bank accounts for ACH payments on freight brokerage invoices. We collect this data only with the user's explicit consent, granted through Stripe's Financial Connections authorization flow.

What we collect through Financial Connections:

• Tokenized account and routing numbers — used to initiate ACH pay-ins and (where applicable) payouts on freight brokerage invoices. The tokenization is performed by Stripe; we do not store raw bank credentials.
• Account ownership details — the name(s) and mailing address on the linked account, used to verify the account belongs to the customer or business making the payment and to mitigate fraud and impersonation.
• Account balances (when enabled) — used only to reduce failed ACH transactions caused by insufficient funds before initiating a debit. Balances are never used for credit underwriting, creditworthiness scoring, or lending decisions.

What we do not do with this data:

• We do not use Financial Connections data for lending, credit underwriting, or creditworthiness assessment.
• We do not use it for financial management, portfolio tracking, or investment-tracking products.
• We do not retrieve or use transaction-level data (merchant, line-item, or spend history).
• We do not share Financial Connections data with unrelated third parties for their independent marketing or analytics.

Processing locations and retention depend on Stripe, the connected financial institution, and applicable service agreements. Our users for this product are businesses (carriers, partners, and shipper customers), not individual consumers. You can revoke Stripe's permission to access a linked bank account at any time through Stripe or by emailing support@valuetransports.com. Revoking access does not affect payments already initiated.

We send text messages only after an explicit opt-in. You can opt in by checking an unchecked-by-default SMS consent box next to the phone field on our contact form, or by enabling SMS notifications in your account settings. An inbound text permits a response to that inquiry; it does not, by itself, enroll you in recurring marketing messages. The full consent language is shown at the point of opt-in and is reproduced on our SMS Terms & Messaging Policy page. Consent to receive text messages is never a condition of purchase or of using our services.

With your consent, we may text you about shipment status, delivery, quotes, document requests, invoices, and customer support. Frequency depends on your shipments, account activity, and open requests. Marketing texts require separate consent.

• By opting in, you consent to receive SMS messages from Value Transports.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors that support our services, such as our messaging provider and customer support. All other categories of sharing exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Message frequency varies by shipment, account activity, and support needs.
• You may reply STOP, or another supported opt-out keyword, to opt out of future messaging.
• You may reply HELP for more information.
• Message and data rates may apply.
• We do not sell your personal information, and we do not share mobile numbers or SMS opt-in data with third parties or affiliates for their own marketing purposes.

Full program details — including message frequency by program and the STOP/START/HELP keywords — are on our SMS Terms & Messaging Policy page.

Our website and brokerage operations integrate with a number of third-party services, each governed by its own terms and privacy practices:

• Stripe — payment processing, invoice collection, partner settlement, and Financial Connections.
• Cloudflare — content delivery, DNS, and network security for our websites; processes IP addresses and request data to deliver pages and block attacks.
• Google Maps and Places — address lookup, geocoding, validation, and business-listing details in quote, shipment, and contact workflows.
• FMCSA data services — carrier authority, insurance, and safety record lookups.
• Google (Gmail) — email delivery. Recipient names and addresses, message content, attachments, and delivery information are processed by Google to deliver our email, and a copy is kept in our sending mailbox.
• Twilio Email — email delivery once our daily Gmail sending limit is reached. Each recipient, including anyone copied, then receives an individual copy, and replies go to the sending address.
• Twilio — SMS/MMS and voice messaging for opted-in shipment, delivery, account, and support communications.
• File storage and Google Drive — uploaded files, documents, and generated assets are kept in S3-compatible storage we operate, with synchronized copies of documents and records in our Google Drive.
• Plaid — connections to our own business bank accounts for accounting and reconciliation; transaction records can include the names of customers and carriers who pay us or whom we pay.
• Configured AI services — local LM Studio inference and, where our settings permit cloud processing, Google Gemini, OpenAI, Anthropic, or OpenRouter, as described in the AI section below.
• Sentry (when enabled) — error tracking and performance monitoring.
• Identity providers (Google, Microsoft, Apple OAuth) — authentication where enabled.

We use essential cookies for authentication, session management, and security. We may also store limited browser preferences (such as theme) and collect server-side diagnostic data for performance monitoring and troubleshooting. We do not use third-party advertising or analytics cookies, and we do not track visitors across unrelated sites for advertising. Emails we send may contain a tracking pixel, as described in the email outreach section above. How we treat Do Not Track and Global Privacy Control signals is described under Your Privacy Rights & Choices.

Depending on where you live and on your relationship with us, you may have the right to:

• know what personal information we hold about you and receive a copy of it, in a portable format where the law requires;
• correct personal information that is inaccurate or incomplete;
• delete personal information, except records we must keep for transportation, tax, audit, claims, legal-hold, or security purposes;
• object to or restrict certain processing;
• stop marketing email, by using its unsubscribe link or contacting us, and stop text messages, by replying STOP; and
• appeal a decision we make about your request.

To make a request, email support@valuetransports.com, call (914) 432-4252, or write to Value Transports LLC, PO Box 317, Bronx, NY 10475. We verify each request by matching it against information we already hold and may ask for more information to do so. An authorized agent must provide your signed permission, and we may still verify your identity with you directly. We respond within the time the applicable law requires, and we will not deny you service, charge you more, or otherwise treat you differently for exercising a right.

If we decline a request, we will tell you why. You may appeal by replying to our decision or by writing to admin@valuetransports.com with the subject "Privacy appeal"; we will answer the appeal in writing, and if we deny it you may contact your state attorney general.

If your information was submitted through an organization's account (for example, your employer's customer, carrier, or vendor account), that organization may control it, and we may refer your request to it.

We do not sell personal information, share it for cross-context behavioral advertising, or use it for targeted advertising, and we do not use advertising cookies. Because there is no such sale or sharing to opt out of, we do not change our practices in response to browser Do Not Track signals; where the law requires it, we treat a Global Privacy Control signal as a request to opt out of sale and sharing.

Our services are intended for business use by adults. They are not directed to anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.

We may revise this policy and update the last-updated date. For material changes, we will provide additional notice and obtain consent where required by law. Updates do not waive applicable privacy rights.

When an enabled AI feature is used, relevant prompts, selected conversation or business context, document text and images may be processed to draft responses, extract fields, summarize records or assist review. Documents may contain company identifiers, addresses, tax information, financial details, signatures and information about other people. Provide only information necessary for the task and that you are authorized to share.

Local inference uses an operator-managed LM Studio instance. Where company settings permit cloud processing and an API connector is configured, relevant inputs may be sent to Google Gemini, OpenAI, Anthropic or an enabled OpenRouter provider. Local-only AI mode blocks external model inference; it does not disable separate hosting, storage, email, payment, mapping or other integrations. Cloud-provider processing and retention depend on the selected service, account configuration and applicable provider agreements; we do not promise zero provider retention.

The local connector may use HTTP on a private network rather than TLS. Private-network access is not end-to-end encryption or a guarantee of confidentiality. Public HTTPS connections and credential protection do not mean every internal connection or stored document is encrypted in the same way.

AI usage records include tenant, provider, model, feature, request timing, token counts or conservative estimates, and success or failure. Those usage records are separate from feature records: chat history, uploaded originals, extracted suggestions and approved company facts may be retained by the CRM. Finishing a request, expiring a model’s memory or closing an editor does not delete those business records or provider logs.

Company documents and approved facts are available to authorized tenant members through company settings. Authorized administrators review and approve profile updates, and source references help identify the supporting record. Retention and deletion depend on business needs, account controls, contractual duties, legal holds and applicable law; deletion from an active feature may not immediately remove backups or records we must retain. Contact us using the details below to exercise applicable privacy rights or correct inaccurate information.

Questions about this Privacy Policy or our data practices, and privacy requests, can be sent to support@valuetransports.com, made by phone at (914) 432-4252, or mailed to Value Transports LLC, PO Box 317, Bronx, NY 10475.

Also see our Terms & Conditions.