Privacy Policy

This Privacy Policy explains how Value Transports LLC (“Value Transports,” “we,” “us”) collects, uses, stores, and shares information across our public website at www.valuetransports.com, our freight brokerage services, and the tools we provide to shipper customers, carrier partners, and the general public.

Carrier and vendor partners receive a separate, more detailed privacy notice and acceptable-use agreement when they are onboarded by invitation. Where that notice or a separately signed agreement covers the same subject as this policy, the more specific document controls.

The information we collect depends on how you interact with us:

• Contact & inquiry data: name, business name, email, phone, freight needs, SMS consent preferences, opt-out or help requests, and any message content you submit through contact forms, quote requests, SMS, or email.
• Shipment & brokerage data: origin, destination, commodity, weight, dimensions, accessorials, dates, and references you provide when requesting a quote or shipping with us.
• Carrier & partner data: MC/DOT numbers, insurance certificates, W-9, banking instructions for settlement, and other documents we collect during partner onboarding.
• Payment data: billing contact, invoice line items, and (through our payment processor) tokenized card or bank account details required to process payments. See Section 7 below for our Stripe Financial Connections disclosures.
• Technical & usage data: IP address, browser metadata, session identifiers, page views, referrer, and security events. We use this for site performance, error monitoring, and abuse prevention.
• Cookies & local storage: strictly necessary cookies for the site to function, plus optional preference cookies. We do not run third-party advertising cookies.

We use the information we collect to:

• Respond to quote requests, sales inquiries, and support questions.
• Operate freight brokerage services — tendering loads, generating BOLs and rate confirmations, tracking shipments, billing customers, and paying carrier partners.
• Verify carrier authority, insurance, and compliance status using FMCSA and other industry data sources.
• Detect, investigate, and prevent fraud, double brokering, fraudulent banking changes, cargo theft, and other security risks.
• Send transactional notifications, including quote confirmations, load updates, delivery updates, document requests, invoice reminders, password resets, and customer support messages.
• Improve our website and services through aggregated, generally de-identified analytics, error monitoring, and performance tuning.
• Maintain audit logs and business records as required by transportation, tax, and recordkeeping laws.

We share information only as necessary to run the business:

• Customers and carriers on the same load: we share the shipment details, contact, tracking, BOL, and POD information needed to actually move freight between the parties involved.
• Service providers / sub-processors: hosting and database providers, email and SMS delivery, document storage, analytics and error monitoring, payment processors, and identity providers — each bound to protect the data they process for us.
• Compliance & risk data sources: FMCSA, DOT, insurance verification services, and fraud-detection providers used to verify or monitor carrier authority, insurance, and risk indicators.
• Legal & regulatory: when required by law, subpoena, court order, audit, or to protect the rights, property, or safety of Value Transports, our customers, our partners, or the public.
• Corporate transactions: in connection with a merger, acquisition, financing, restructuring, or asset sale, with appropriate data-protection safeguards.

We do not sell personal information, and we do not share personal information, including SMS opt-in data and phone numbers, with third parties for marketing purposes.

We retain information for as long as needed to operate the business, support our customer and partner relationships, comply with applicable transportation, tax, and recordkeeping laws, defend or pursue claims, and support audits. Operational records associated with shipments, billing, compliance, and security events are typically retained for the longer of (a) the period required by applicable law and (b) the period needed to defend or pursue a related claim. Some records may remain in archived or backup form after they are removed from active use.

We use administrative, technical, and physical safeguards designed to protect information, including encryption in transit (TLS), encryption at rest for sensitive credentials and secrets, scoped role- and permission-based access control, tenant isolation, audit logging of privileged actions, session controls, and optional two-factor authentication on every account type.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, and we do not warrant that unauthorized access will never occur. Much of what protects an account is under your control: use a strong, unique password, enable two-factor authentication, keep your email and phone secure and current, do not share credentials, revoke access for people who leave, and sign out on shared devices.

To the extent permitted by law, we are not responsible for loss arising from unauthorized access that results from your credentials, devices, email, or phone being compromised, or from access by someone you authorized. Tell us immediately at [email protected] if you suspect a compromise. Where a security incident affecting your personal information triggers a notification duty, we will notify you and any regulator as required by applicable law.

We place and receive voice calls through the platform for dispatch, quoting, scheduling, support, and account verification. Calls to or from us may be recorded, monitored, transcribed, and retained for quality assurance, training, dispute resolution, regulatory compliance, and recordkeeping.

Where recording requires notice or consent, we provide notice at the start of the call, and continuing the call constitutes your consent to be recorded. If you do not consent, tell us at the start of the call and we will either stop the recording or continue by another channel. Some jurisdictions require the consent of every party to a call; you are responsible for obtaining consent from anyone you add to a call, place on speakerphone, or conference in.

If you place calls through the platform, you are responsible for complying with all applicable telemarketing, robocall, call-recording, and consent laws, including the Telephone Consumer Protection Act, applicable state two-party-consent statutes, and any applicable do-not-call requirements. You may not use the platform for autodialed or prerecorded marketing calls without a documented, lawful basis.

Voice calling depends on your internet connection, device, microphone, browser, and on third-party telephony networks. The platform is not a replacement for a traditional telephone line, and calls placed through it must not be relied upon to reach emergency services (911). Ensure you have a separate means of contacting emergency services.

We use Stripe's Financial Connections product to let business customers and carrier partners securely link their bank accounts for ACH payments on freight brokerage invoices. We collect this data only with the user's explicit consent, granted through Stripe's Financial Connections authorization flow.

What we collect through Financial Connections:

• Tokenized account and routing numbers — used to initiate ACH pay-ins and (where applicable) payouts on freight brokerage invoices. The tokenization is performed by Stripe; we do not store raw bank credentials.
• Account ownership details — the name(s) and mailing address on the linked account, used to verify the account belongs to the customer or business making the payment and to mitigate fraud and impersonation.
• Account balances (when enabled) — used only to reduce failed ACH transactions caused by insufficient funds before initiating a debit. Balances are never used for credit underwriting, creditworthiness scoring, or lending decisions.

What we do not do with this data:

• We do not use Financial Connections data for lending, credit underwriting, or creditworthiness assessment.
• We do not use it for financial management, portfolio tracking, or investment-tracking products.
• We do not retrieve or use transaction-level data (merchant, line-item, or spend history).
• We do not share Financial Connections data with unrelated third parties for their independent marketing or analytics.

Financial Connections data is stored only within the United States. Our users for this product are businesses (carriers, partners, and shipper customers), not individual consumers. You can revoke Stripe's permission to access a linked bank account at any time through Stripe or by emailing [email protected]. Revoking access does not affect payments already initiated.

We send text messages only after an explicit opt-in. You can opt in by checking an unchecked-by-default SMS consent box next to the phone field on our contact form, by enabling SMS notifications in your account settings, or by texting us first. The full consent language is shown at the point of opt-in and is reproduced on our SMS Terms & Messaging Policy page. Consent to receive text messages is never a condition of purchase or of using our services.

If you consent, text messages may be sent regarding shipping statuses, delivery updates, quote or shipment coordination, document requests, invoice reminders, and customer support requests. Message frequency varies based on your shipments, account activity, and support needs, and recurring messages may occur while an active shipment or service request is open.

• By opting in, you consent to receive SMS messages from Value Transports.
• Your personal information will not be shared with third parties for marketing purposes.
• Message frequency varies by shipment, account activity, and support needs.
• You may reply STOP, or another supported opt-out keyword, to opt out of future messaging.
• You may reply HELP for more information.
• Message and data rates may apply.
• We do not sell your personal information, and we do not share mobile numbers or SMS opt-in data with third parties or affiliates for their own marketing purposes.

Full program details — including message frequency by program and the STOP/START/HELP keywords — are on our SMS Terms & Messaging Policy page.

Our website and brokerage operations integrate with a number of third-party services, each governed by its own terms and privacy practices:

• Stripe — payment processing, invoice collection, partner settlement, and Financial Connections.
• Google Maps — address lookup, geocoding, and validation in quote and shipment workflows.
• FMCSA data services — carrier authority, insurance, and safety record lookups.
• Resend — transactional and workflow email delivery.
• Twilio — SMS/MMS and voice messaging for opted-in shipment, delivery, account, and support communications.
• AWS S3 (or equivalent) — storage of uploaded files, documents, and generated assets.
• Sentry — error tracking and performance monitoring.
• Identity providers (Google, Microsoft, Apple OAuth) — authentication where enabled.

We use essential cookies for authentication, session management, and security. We may also store limited browser preferences (such as theme) and collect server-side diagnostic data for performance monitoring and troubleshooting. We do not use third-party advertising cookies, and we do not track visitors across unrelated sites for advertising.

Depending on your jurisdiction, you may have the right to:

• Access a copy of the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion, subject to legal retention requirements.
• Request your data in a portable, machine-readable format.
• Object to certain types of processing.

To exercise these rights, contact us at [email protected]. If your data is processed through a customer or partner organization's account, you may need to direct the request to that organization first.

Our website and services are intended for business use and are not directed to children. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time by posting a revised version on this page and updating the “Last updated” date. Continued use of our website or services after that date constitutes acceptance of the revised policy.

Questions about this Privacy Policy or our data practices? Contact us at [email protected] or write to Value Transports LLC, PO Box 317, Bronx, NY 10475.

Also see our Terms & Conditions.